Returns

RETURN POLICY

You can return/exchange the product within 30 days from the day of receipt if the following criteria are met:
Note: If the product has been opened or used, it will be sent back to the customer.

Hair Extensions

The hair has not been worn, damaged, or removed from the original packaging.

Hair Products

The product has not been opened or used.

  • Exchanges must be the same or lesser price. A Refund will be issued for lower priced exchanges.
  • At this time, we don't take returns on Saturdays in JZ Styles Salon/Retail.
  • JZ Styles cannot issue refunds until the next business day after an order is placed.
  • At this time, we do not cover return/exchange shipping outside of the US.
  • The original shipping cost paid for the order is not included in the refund for returns.

How to Return a Product

  1. Complete all required sections in the "RETURN FORM" below.
  2. When your return is approved, a return label will be sent to you via email. Please print the label, attach it to the package you are returning, and drop it off at a UPS facility.
  3. Once we receive your return, we will:
    • For Returns, credit your account used for the original payment.
    • For Exchanges, call to take the shipping fee over the phone and ship out the replacement product.
  4. JZ Styles is not responsible for shipping for exchanges, we do cover the cost of the return label to send back your return/exchange.

 

!