FAQ

Frequently Asked Questions

General

  • Support is available Monday-Friday 9-5 (mountain time).
  • You can reach us via email at jessi@jzstyles.com or phone; 801-404-6747 line 2.
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  • The best way is to download the JZ Styles iOS or Android app!
  • Join the JZ Styles Newsletter.
  • Add your email to the product waitlist notification.
  • Follow us on Instagram.
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    Yes we do! The best way is to download the JZ Styles iOS or Android app!

    Yes we do! You will see the Pay Later options during checkout. We offer Affirm, Klarna, and Paypal.

    Once we receive the original order, we will notify you via email. You can then call and pay for the shipping fee and we will send out the replacement hair.

    The Emily, The Sarah, The Stormi, The Peyton, The Colly, The MaryKate.

    JZ Styles offers the best hair extensions on the market. Keep in mind that hair extensions need proper hair care to last. Please review our Hair Care Recommendations.

    • The JZ Styles hair warranty expires after six months
    • JZ Styles cannot guarantee the hair once it has been colored or toned
    • JZ Styles reserves the right to decide if we will warranty worn hair
    • Online gift certificates can only be used for online purchases
    • Online gift certificates cannot be used at JZ Salon or JZ Academy
    • JZ Salon gift certificates can be purchased at the salon

    Items purchased in a Collection can NOT be returned individually.

    Shipping

    We ship to the USA, Australia, Canada, Europe, New Zealand, and United Kingdom.

    If we don't support your country yet, please contact us and we will see what we can do!

  • Orders are shipped Monday-Friday
  • Orders that we receive before 2:00 pm (mountain time) ship out that day
  • Orders received after 2:00 pm (mountain time) ship out the next business day
  • Orders placed Friday after 4 PM (mountain time) will ship the following business day
  • Orders over $1,000 require a signature
  • Ground, once fulfilled, takes 3-8 business days. No guaranteed delivery times
  • Express, once fulfilled, takes 2-5 business days. No guaranteed delivery times
  • Overnight, once fulfilled, takes 1-3 business days. No guaranteed delivery times - especially over weekends
  • Canada Express Worldwide, once fulfilled, takes 2-6 business days
  • JZ Styles cannot guarantee the time it takes for shipping.
  • JZ Styles cannot guarantee cancelled orders will not be shipped. We will do our best.
  • JZ Styles orders receive two emails. 1st email is confirmation we received your order. 2nd email is when your order has been fulfilled
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    There is no shipping delay with Buy Now Pay Later orders. See Common Shipping Question for more details.

  • Holiday orders ship the following business day
  • January 1
  • May 27
  • July 4
  • September 2
  • November 28-29
  • December 23-25
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    At this time, we do not provide in-store pickup. All jzstyles.com online orders are shipped. You can stop by our retail store to purchase our products Monday-Friday from 9-5 pm (mountain time) and Saturday 9-2pm

    Stylists

    Yes. See Sales Tax Exemption for details.

    Hawaii, Louisiana, New Mexico, and West Virginia

    JZ Hair Education - Certifications and Classes

    2-3 weeks before the class

    You will receive the kit before the class. Expect the kit to arrive within a week of the class. Email customer service if you want kit tracking information.

    For Utah classes, we do not ship the kit. It will be waiting for you on class day.

    JZ does not save a block of rooms. You are more than welcome to book a room the class hotel.

    No. JZ does not save a block of rooms at a discount.

    Color and Business Class: Notepad for notes is useful.

    Hair Certification: Bring your JZ supplied kit, a mannequin head, and stand. All are required. JZ does not provide a mannequin head or stand.

    Yes. After selected a sold out class, enter your email address in the waitlist box.

    Contact JZ Styles support. Our policy is: no refunds, transfers or exchanges.

    International (Outside of US)

    We ship to Australia, Canada, Europe, New Zealand, United Kingdom, and US.

    We ship all orders the same or next business day. Depending on your location, expect 2-6 business days for express. For standard, expect 5-10 business days.

    Yes. However, you may need an electrical adaptor.

    JZ curling irons use Type A or B electrical plugs. To see pictures of plug types, visit: Plug & socket types (worldstandards.eu). For countries that don't have type A or B receptacles, you can purchase a plug adaptor that converts your home country plug to type A/B receptacle.

    At this time, No. We are working on it.

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